Problem-solving processes
Our recipe for success is “Internet, the way people think”
- Creating benefits for the user
- Citizen-friendly and comprehensible
- Inter-authority approach
- Regional and supra-regional
- No dry, incomprehensible legal texts
Our life situation concept often goes beyond the scope of individual authorities
In a life situation, the prescribed official procedures naturally overlap with one another as several authorities have to manage the contents of one life situation (for example, in the case of a birth: the civil registry office, registration office, tax authority and social service department).
Furthermore, the editing of the content by one department for the others would perhaps be unacceptable, as each authority has its own interests – though each internal editor naturally strongly promotes his/her strongest field of knowledge.
Cost planning and control is made difficult due to the competency of several departments. In addition, there is the problem of co-determination by several departments – hence the saying “too many cooks spoilt the broth”. Voluntary or “certain” editors have to process information from different specialist departments to make it suitable for the media. Scope for different interpretations thereby arises, which can be detrimental to the comprehensibility and the language style.
Moreover, it is important to take into account the different priorities of each authority and to create resources for answering general questions.
The solution is: one neutral, central editorial department
We offer:
- Professional, citizen-friendly processing of subject areas
- Clear structures with good contents
- Structuring of the contents, wording guide
- Close collaboration with IT departments (CMS)
- Contact with the editors and partners within authorities, continual content monitoring
- Proactive coaching, training sessions
Content concept
Our services:
Target group analysis
- Who is the target group? What are their needs? What are their situations?
- How should I address them so as to benefit them?
Content definition
- Compiling contents
- Wording guide
- Style guide
- WAI guidelines – barrier-free access
Content structuring
- Navigation within the life situation
- Coordination with IT departments
- CMS definitions
- Range of functions
- Procedure planning for the individual project
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