net-value: the e-Government specialists

Ever since our company was established in 1996, we have dedicated ourselves to the requirements and needs of e-Government.

What is e-Government?
e-Government is defined as the mutual relationship between citizens, private enterprises, not-for-profit institutions, politics, government and administration.

Highly developed e-Government must be based on transactions and structured data in order to make best use of the opportunities offered by the Internet:

Improved transparency of administrative services
Simplifications and improvements for citizens and the economy
Higher efficiency and quality in administration

The problem of every e-Government project is to establish a connection between the needs of the citizens and the reality of the administrative agencies.

The needs of citizens
Citizens and private enterprise owners want to make their contacts with government agencies as easy and "painless" as possible. This includes information across several agencies, no matter whether they come from the federal, state or local level, or social security. Clear, understandable content and background information is essential. Another issue for citizens is an opportunity to make a positive contribution to the further development of the system with ideas and suggestions.

Authorities primarily offer specific information about their field of responsibility, which are presented in the right hierarchical order and structure. However, government agencies tend to look to the text of the law for accurate guidance. This is perceived as a self-display by citizens.

Our role therefore is to develop the "Internet, as people think", with the following goals:

Create benefit for the user
Citizen-friendly and understandable
Communication with the public
Combination of several authorities
Regional and supraregional
No dry, complicated legal texts

Our life situation concept frequently "breaks through" the boundaries of individual agencies

In many specific life situations, the mandated government processes may blend together, since
- Several authorities are involved jointly in tending to the life situation (in the example of a "birth": vital statistics office, county clerk, tax authorities, social security office).

In addition, it may not be feasible to have one agency take over as the central publisher, since every agency represents interests of its own, and every internal editor will focus on his or her area of specialization.

Cost planning and controlling is also difficult when several government agencies are involved.

This is compounded by the input of many different offices, and the proverb rightly claims: "too many cooks spoil the broth." Volunteer editors or "appointed" editors must prepare information from a variety of departments in a way that is suited for the media. This creates interpretational differences that can affect the clarity and writing style. There are also many different priorities to consider and the public needs resources for answering general questions.

The solution: a neutral, centralized editorial team
We offer:

Professional, citizen-friendly discussion of topics (life situations)
Clear content structures (which have to be created and acceptable)
Content structure, wording
Close cooperation with IT (CMS)
Contact with editors and partners at the government agencies, ongoing content control
Proactive coaching and training

Content concept for every life situation:
Our services:

Target group analysis
- Who will use the site, what are their needs and situations?
- How can I best address this group to create benefit for them?

Content definition
- The content itself
- Wording guide
- Style guide
- Web accessibility guidelines- absence of access barriers

Content structure
- Navigation within one life situation
- Coordination with IT
- CMS definitions
- Functionalities

Individual strategic planning by project, ranging from research to text design to final release

Example of an e-Government project by net-value:
Help.gv.at - the online government guide was our first large e-Government project. The content structure by life situation as well as the establishment of a dedicated content design team for public agency citizen services and private enterprise offers has a proven track record.

Additional net-value projects in e-Government:

Zur Navigation